NKDA One City One App - FAQ

1. What is the NKDA One City One App?
The NKDA One City One App is a comprehensive platform designed to provide residents and visitors of New Town, Kolkata, with a seamless and unified digital experience. The app integrates various city services, information, and utilities into one convenient application.

2. Is the app free to download and use?
Yes, the NKDA One City One App is free to download from the App Store and Google Play Store. 

3. How do I download the app?
You can download the app from the App Store for iOS devices or the Google Play Store for Android devices. Search for "NKDA One City One App" and follow the download instructions.

4. How do I create an account?
Open the app after downloading, tap on "Sign Up," and follow the instructions to create an account. You will need to provide your name, email address, and a password. An OTP sent your mobile number to verify your account.

5. What services are available through the app?
The NKDA One City One App offers a variety of services including:

Bill payments (water, electricity, property tax)
Booking of community halls and sports facilities
Access to local news and events
Public transportation information
Emergency contact details

6. How can I report a civic issue?
To report a civic issue, go to the "Report an Issue" section in the app, select the type of issue, provide a description, and optionally upload a photo. Your report will be sent to the relevant department for action.

7. How do I reset my password?
If you forget your password, go to the login screen and tap on "Forgot Password." Enter your registered email address, and you will receive a link to reset your password.

8. Can I update my personal information?
Yes, you can update your personal information by going to the "Profile" section in the app. Here you can change your name, email address, contact number, and other details.

9. What should I do if the app crashes or is not working properly?
If the app crashes or isn't working properly, try the following steps:

Restart your phone and reopen the app.
Ensure you have the latest version of the app installed.
Clear the app cache in your device settings.
If the problem persists, contact our support team through the "Help & Support" section in the app.

10. How can I contact customer support?
For any issues or inquiries, you can contact our customer support team through the "Help & Support" section in the app, or email us at helpdesk[at]nkda[dot]in.

11. How is my personal data protected?
We take your privacy seriously. All personal data is encrypted and stored securely. Please review our Privacy Policy in the app for more details on how we protect your information.

12. Can I delete my account?
Yes, if you wish to delete your account, Please email to us email us at helpdesk[at]nkda[dot]in." Please note that this action is irreversible and all your data will be permanently removed.